Since 2014, Innoinsure operates as a licensed office of SegurCaixa Adeslas S.A. de Seguros y Reaseguros, the #1 health insurance company in Spain. We are funded by CaixaBank, the largest bank in Spain.

• The registration number of our office is SegurCaixa Adeslas Office 0243.
• The registration number in the Directorate-General for Insurance and Pension Funds is: C-012

About SegurCaixa Adeslas (also known as Adeslas)

SegurCaixa Adeslas is the leading Non-Life insurance company in Spain, part of the Mutua Madrileña Group and owned by CaixaBank.

With almost 50 years of experience, SegurCaixa Adeslas is a leader in health insurance with a market share of over 31%. In addition, the company operates in the rest of the Non-Life lines: Home, Accidents, Auto, Funeral, and others.

With its massive resources in all kinds of insurance products, SegurCaixa Adeslas is the official sponsorship partner of sports events like the World Padal Tour and official organizations such as Instituto Cervantes Pekín. Besides offering medical services to the Spanish Royal Family and celebrities, the company also cares for the needs of its beloved customers and continues taking socially responsible actions. The latest social activities taken include child vaccination assistance in collaborations with Gavi, the Vaccine Alliance, and donation initiatives, started together with la Fundación de Bancos de Alimentos (FESBAL).

Problems we solve

It started with “Why”:

• Why is it so difficult to find the right insurance for a visa or residency application?

  Legal provisions can be complicated, and no insurance company cares what insurance is suitable for a visa/residency application because the market is small.

  We care, as we keep seeing anxious customers eager for advice. Our Legal Department studies related laws and consults embassies and immigration departments directly to ensure our insurance meets requirements.

• Why is it so hard to get help for non-Spanish speakers?

  “I used to stay on the phone for 30 minutes just to pass a Spanish-speaking machine.” Getting support can be irritating in any country, and it worsens when you don’t speak the language.

  We eliminate barriers and simplify it in a few clicks, in your mother tongue.

• Why does it take forever to get the insurance documents?

  The medical review step can take days, and issuing documents more days. How many of you had to reschedule your application appointment?

  We respect your time and we want to lighten your burden of paperwork. Gladly we’re empowered by the latest technology to reduce days to hours.

Our values

• Treat customers the way we want to be treated.

  We spoil our customers with the best customer experience among all insurance companies in Spain.

• Innovate to benefit customers.

  Get insured quicker, easier, and cheaper. Receive support smoother, closer, and warmer.

• We build trust.

  Trust comes from efficiency, accuracy, professionalism, and perseverance.

• We never say “it’s not my job”.

  We are customer obsessed and always go the extra mile to look after our customers.

Brands

• Over 6,000 brands trust us.