SegurCaixa Adeslas, Best Insurer in Spain 2020 according to Capital Finance
• British magazine honors continued leadership in health insurance.
• A panel of experts highlights the transforming vocation of the company.
Madrid, July 24, 2020.- SegurCaixa Adeslas, part of the Mutua Group and owned by CaixaBank, has received the award for Best Insurer in Spain 2020 from the British magazine Capital Finance International (CFI.co). This award is given each year to companies that have proven to be exceptional in their ability to create value for their shareholders and the rest of society.
The financial environment has valued the continued leadership of the company in the Health sector in which it has increased its market share in recent years to exceed 30% thanks to its orientation towards profitable growth. "The pillars on which this strategy is based are the technological transformation and the operating model, with the aim of improving the customer experience and increasing their trust," the publication reported.
The British magazine highlights the role of innovation of SegurCaixa Adeslas, a pillar on which it develops increasingly flexible, close, and adapted insurance products according to the demands of the insured. Adeslas Salud y Bienestar is exceptional; this digital platform accommodates clients by taking care of their health, which increases the involvement of the insured with the prevention and improvement of their quality of life. This initiation is an example of how the digitization of processes can shorten management times and rationalizes the use of resources.
The commitment to telemedicine has allowed SegurCaixa Adeslas to maintain activity and its excellent level of service during the Covid-19 crisis. Over the last few months, the insured has been able to access medical staff professionals through non-face-to-face channels, such as video consultation, chat, or telephone calls to the Medical Guidance and Emergencies platform.
For Javier Mira, President of SegurCaixa Adeslas, "the award is a spur to innovation within the company, which is a fundamental element in maintaining a high level of quality in service and reinforcing the trust of our customers".
In addition to Health insurance, SegurCaixa Adeslas is a leader in the Accident branch and ranks second in Home insurance. Overall, the company grew 4.2% last year, which is above the average for the Non-Life insurance market, with a premium income of 3,863 million euros.