SegurCaixa Adeslas contributes 2.7 million Euros to the aid fund for medical service
• The protection of employees, customers, and providers marks the insurer's activity during the pandemic
Madrid, April 8, 2020. SegurCaixa Adeslas contributes 2.7 million Euros to the solidarity fund created by the insurance sector to protect healthcare personnel working to contain the spreading of the coronavirus in Spain. The fund, with a total amount of 37 million Euros, will be used to pay for group life insurance and a hospitalization subsidy that will protect more than 700,000 doctors, nurses, nursing assistants, and caretakers working in the fight against COVID-19 in public, private, and residential centers for the elderly.
Participation in this initiative by SegurCaixa Adeslas is in addition to the actions taken by the company since the pandemic began and whose objective has been to preserve the health of employees, customers, and providers to the maximum extent possible.
Since March 1, the company, which leads health insurance in Spain, has answered more than 155,400 queries about COVID-19 in its medical and emergency counseling service. The Adeslas emergency telephone platform follows the guidelines of the health authorities and its protocols to evaluate and identify the severity of each case, and make the determination whether the patient should remain at home, or be referred to a hospital center. Until last Monday, 3,690 policyholders have been hospitalized for coronavirus, 221 of them in the ICU. About 1,500 have already been discharged.
For less serious cases, the company has implemented a specific telephone medical follow-up service that cares for 2,670 people in their homes, either because they presented symptoms compatible with COVID-19 or were confirmed cases in home isolation. In addition, an information space has been set up on the SegurCaixa Adeslas website with complete information on COVID-19 and how to act.
The 27 Adeslas medical centers, for their part, remain open to serving patients, following the guidelines set by the health departments of each Autonomous Community.
The company has extended its video consultation and telephone consultation mechanisms so that Adeslas' medical professionals can continue to attend to their patients in a non-face-to-face format when healthcare allows.
Dental clinics have temporarily ceased normal activity to increase the safety of professionals and patients. Emergency activity is maintained in 48 Adeslas dental clinics, which have attended to more than 3,000 dental emergencies since the declaration of the state of alarm.
Regarding the management with the company of inquiries and requests from the insured, and following the general guidelines of home confinement, SegurCaixa Adeslas has expanded its remote care capabilities with the aim to protect both customers and employees. It is estimated that 96% of the workforce is teleworking right now. If in-person care is irreplaceable, the company's customer service offices remain open and has protocols and strict security standards to make the provision of the service compatible with the greatest guarantees of health protection.