SegurCaixa Adeslas, STIGA Award for Customer Experience in Health insurance
ISCX tops the index for having the highest percentage of customers committed to the company
Adeslas leads the Spanish health insurance market
On March 1, 2 0 1 7. SegurCaixa Adeslas was chosen as the 2016 Customer Experience Leader in the field of Health Insurance. The company, through its Adeslas brand, heads the ISCX Index, where it had the highest percentage of committed customers in the sector, that is, those who are not only very satisfied with the service received and willing to recommend it, but also confirm that they will continue to be customers in the future.
The ISCX Award was presented at the Perceptions Meeting, organized by STIGA, the consultancy firm that specialized in analyzing customer experience. Carlos Hernández, Deputy General Manager of Business at SegurCaixa Adeslas, received the award. The executive noted that the recognition "encourages us to continue working in this line. Placing the client at the center of our strategy has allowed Adeslas to be the Health Insurance brand of millions of clients to whom we try to offer the insurance solutions that best suit your needs. "
SegurCaixa Adeslas is the leader in the Spanish health insurance market and enjoys customer satisfaction rates of over 90% for all its services.
Since 2005, STIGA has continuously evaluated the levels of consumer satisfaction in Spain. The result is translated into an index called ISCX (STIGA Customer Experience Index). This indicator is constructed from the evaluations of perceived quality (image, price, and service received), fidelity (attempted abandonment or intention to buy back), and prescription (intention to recommend).
In addition to Adeslas, the C&A, Consum, Deustche Bank, EDP, El Corte Inglés, Endesa, Carrefour, ING Direct, Mercedes, RACC, Santalucía, Santander, Telepizza , Vodafone, and Yoigo.also received the 2016 Leader in Customer Experience award in their respective fields.